The event organiser, That'll Be Menopause, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy

That’ll Be Menopause / Menopause and Me

Last updated: 23rd July 2026

At That’ll Be Menopause, we care about your privacy almost as much as we care about kettle access, clear information, and not being gaslit by hormones or admin systems.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and what rights you have.

We aim to keep things clear, honest, and human — no shady nonsense, no unnecessary waffle.

1. Who we are

That’ll Be Menopause is a community-led menopause and midlife support brand providing events, local meet-ups, online content, information, signposting, and supportive spaces for people experiencing perimenopause, menopause and post-menopause.

Contact name: Sammy
Email: hello@thatllbemenopause.com

For the purposes of data protection law, we are the “data controller” for the personal information we collect and use.

2. What information we collect

We may collect and use the following types of personal information:

Information you give us directly

This may include:

Your name
Email address
Phone number, if you choose to provide it
Booking details for events, groups or workshops
Payment or ticket information
Accessibility needs or dietary requirements, if relevant to an event
Messages, enquiries, feedback or comments you send us
Information you choose to share in forms, emails, groups, events or conversations

Event booking information

When you book a place at one of our events, we may collect information such as:

Your name
Email address
Ticket type
Event booked
Attendance information
Any information you choose to provide during booking

Ticket sales may be managed through Ticket Tailor or another booking platform. Their own privacy policy will also apply when you use their service.

Health or wellbeing information

Because we provide menopause and wellbeing-related support, you may choose to share information about symptoms, health, wellbeing, emotions, work, relationships, or support needs.

This type of information may be classed as special category data under UK data protection law. We only ask for this where it is relevant, and we encourage you not to share more than you feel comfortable sharing.

Website and social media information

If you interact with us online, we may collect limited information such as:

Messages or comments you send us
Social media profile name or handle
Engagement with posts, events or pages
Website usage information, where cookies or analytics are used

3. How we use your information

We use your information to:

Manage event bookings and attendance
Send event confirmations, reminders and updates
Let you know about changes to events
Respond to enquiries and messages
Provide community support and manage safe spaces
Share information about menopause-related events, resources and updates
Improve our services, events and communications
Keep appropriate records for admin, legal, safeguarding or financial purposes
Protect the safety and wellbeing of our community

We do not sell your personal information. Absolutely not. We have enough nonsense to deal with.

4. Our lawful basis for using your information

Under UK GDPR, we need a lawful basis for using your personal information.

Depending on the situation, we may rely on:

Contract

Where we need your information to provide something you have booked or requested, such as an event ticket, workshop place or service.

Consent

Where you have clearly agreed to something, such as joining a mailing list or choosing to share certain information with us.

You can withdraw consent at any time by contacting us or using the unsubscribe link in our emails.

Legitimate interests

Where we have a reasonable business or community reason to use your information, and it does not unfairly affect your rights. This may include responding to enquiries, managing community spaces, improving services, or keeping people updated about events they have shown interest in.

Legal obligation

Where we need to keep certain records for legal, tax, accounting or safeguarding reasons.

Vital interests

In rare situations, we may use or share information if we believe someone is at serious risk of harm and it is necessary to protect life or safety.

5. Special category data

Special category data includes information about health, mental health, medical conditions, sex life, sexual orientation, race, ethnicity, religious beliefs and other sensitive information.

You may choose to share health or wellbeing information with us because of the nature of menopause support. Where we process this type of information, we will only do so where we have a lawful basis and an additional special category condition under UK data protection law.

This may include:

Your explicit consent, where you have chosen to share information with us
Where processing is necessary to protect someone’s vital interests
Where processing is necessary for legal claims or safeguarding-related purposes, where applicable

We will handle this information with extra care and only share it where necessary, proportionate and lawful.

6. Mailing lists and marketing

If you sign up to receive updates from us, we may send you emails about:

Upcoming events
Support groups
Coffee afternoons
Community news
Menopause-related resources
Relevant services or offers

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will not add you to a mailing list without a valid reason or your permission where required.

7. Who we share information with

We may share limited personal information with trusted organisations or service providers who help us run things properly, such as:

Ticketing platforms, such as Ticket Tailor
Email marketing platforms
Payment processors
Website hosting providers
Accountants or professional advisers
Event venues, where necessary for access, safety or attendance
Guest speakers or facilitators, but only where relevant and appropriate
Safeguarding, emergency or legal authorities, where necessary

We only share what is needed. We expect service providers to keep your information secure and use it only for the purpose we have agreed.

8. Community confidentiality

Our community spaces are built on trust.

If you attend an event, support group, coffee afternoon or online community space, we ask that you respect the privacy of others. What is shared in the space should stay in the space, unless someone gives clear permission or there is a serious safety concern.

Please do not screenshot, record, share, repeat, or post someone else’s personal story without their consent.

9. Photos, videos and testimonials

We will not use identifiable photos, videos, testimonials or personal stories for marketing without permission.

If we would like to take photos or share feedback from an event, we will make this clear and give people the choice not to be included.

You can withdraw permission for future use by contacting us.

10. How long we keep your information

We only keep personal information for as long as we need it.

As a guide:

Event booking records may be kept for up to [insert period, e.g. 6 years] for admin, accounting or legal purposes
Mailing list information is kept until you unsubscribe or ask us to remove you
Enquiries and messages may be kept for up to [insert period]
Safeguarding-related records may be kept for longer where necessary
Financial and tax records may be kept for the period required by law

When we no longer need your information, we will delete it securely or anonymise it.

11. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

This may include:

Password protection
Secure systems and platforms
Limiting access to people who need it
Keeping records only where necessary
Using trusted service providers
Reviewing how information is stored and shared

No system is perfect, because technology likes to keep us humble, but we take privacy seriously.

12. Your rights

You have rights over your personal information.

Depending on the circumstances, you may have the right to:

Ask for a copy of the information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain types of processing
Withdraw consent where we rely on consent
Ask for your information to be transferred to another organisation, where applicable
Complain to the Information Commissioner’s Office

To exercise your rights, contact us at:

hello@thatllbemenopause.com

We may need to confirm your identity before responding.

13. Complaints

If you are unhappy with how we handle your information, please contact us first so we can try to put things right.

You can also complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: ico.org.uk
ICO phone: 0303 123 1113

14. Links to other websites

Our website, emails or social media posts may include links to other websites, such as ticketing platforms, guest speaker websites, resources or support services.

We are not responsible for the privacy practices of those websites. Please check their privacy policies before sharing personal information with them.

15. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be available at [insert website link or location]. If we make significant changes, we may let you know by email or through our usual communication channels.

16. Contact us

For questions about this Privacy Policy or how we use your information, contact:

That’ll Be Menopause
hello@thatllbemenopause.com

No shame. No silence. No nonsense — including with your data.